Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ardentreservellc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ardentreservellc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ardentreservellc@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ardentreservellc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ardentreservellc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ardentreservellc@gmail.com.

At Ardent Reserve, we take pride in delivering high‑quality custom apparel and branded products. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be unused, unwashed, and in original condition

• Items must be returned within 30 days of delivery

• Items must include all original packaging, tags, and accessories

Non‑returnable items include:

• Custom or personalized items (including custom prints, embroidery, or made‑to‑order pieces)

• Final sale or clearance items

• Gift cards

• Digital products

If an item arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.

2. Exchanges

We offer exchanges for:

• Incorrect size

• Defective or damaged items

• Wrong item received

Exchanges are subject to product availability. If the item is no longer available, we will issue a refund or store credit.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

• We recommend using a trackable shipping service. Ardent Reserve is not responsible for lost or undelivered return packages.

4. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds will be issued to the original payment method within 5–10 business days.

Refunds may be denied if:

• The item shows signs of wear or use

• The item is not in its original condition

• The return is outside the allowed timeframe

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Email us at ardentreservellc@gmail.com

2. Include your order number and photos of the issue

3. We will replace the item or issue a refund at no cost to you

6. Cancellations

Orders may be canceled within 12 hours of purchase. After production begins, cancellations may not be possible, especially for custom items.

7. Contact Us

For any questions about returns or refunds, reach out to us:

📧 ardentreservellc@gmail.com 🌐 www.ardentreserve.com