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Shipping Policy

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Estimated shipping delivery times:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

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Your order will be shipped on average within 5 days of ordering.

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International shipping:

International shipments may incur customs fees. For each country, the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

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We do not take responsibility for customs fees.

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Order never arrived:

If your order never arrives, be sure to let us know!

First check your shipping confirmation and check that you have entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will be at your cost.

 

If the shipping address was correct, get in touch with us at ardentreservellc@gmail.com, noting your order number. We'll see what can be done.

 

 

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives damaged, please get in touch with us within a week!

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Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.

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If you'd like a different size, get in touch with us at ardentreservellc@gmail.com and we'll let you know what your next steps are.